Terms and Conditions

TMS is a web-based platform used to manage enquiries, quotations, bookings, jobs, invoices, payments, documents and communications for our domestic and international removals business. Access is granted by us and is restricted to named users with active accounts.

• You must keep your login credentials confidential and not share your account with anyone else.
• You must log out at the end of each session or when you leave your workstation unattended.
• You must notify us immediately if you suspect your account has been used without your permission.
• Your role and permissions are set by us. You may only view, edit or delete records that your role allows.
• We may suspend or terminate access at any time, including when you leave the organisation or breach these terms.

When using TMS you must:

• Enter accurate information and keep records up to date.
• Use the system only for legitimate business purposes connected with the provision of our removal and storage services.
• Treat customer and supplier data in accordance with data protection law and our privacy policy.
• Not use the system to send spam, unsolicited marketing, or any unlawful or offensive content.
• Not attempt to bypass access controls, interfere with system monitoring, or introduce malware.

Staff may choose to connect their work Google account (for Gmail and/or Google Drive) through the settings screen. If you do so:

• The connection is between your Google account and TMS, and you can disconnect it at any time.
• We will only access Google data needed to send emails, file documents and read related correspondence for work purposes.
• We will not use Google data for advertising, nor transfer it to unrelated third parties.
• You are responsible for maintaining the security of your Google account and reviewing the permissions you grant.

All customer, supplier, financial and operational data entered into TMS is our business information. You must not download, copy, share or remove such data for personal use, or disclose it to anyone outside the organisation unless you are authorised to do so.

Personal data must be handled in accordance with UK data protection law and our privacy policy. Only access the data you need to do your job.

We aim to keep TMS available during normal business hours, but we do not guarantee uninterrupted access. We may carry out maintenance, updates or migrations with or without prior notice where this is necessary for security or reliability.

We provide support through our internal IT and operations teams. If you experience a problem with TMS, report it promptly so it can be investigated.

TMS records activity such as sign-ins, record changes and system actions. We review these logs for security, compliance, training and dispute-resolution purposes. By using TMS you consent to this monitoring.

We take reasonable care to ensure TMS is accurate, secure and available, but we do not accept liability for losses caused by:

• Incorrect data entry or reliance on information that has not been kept up to date.
• Events outside our reasonable control, including internet outages, third-party service failures or cyber attacks.
• Unauthorised use of your account caused by your failure to keep your credentials secure.

Our liability for any claim arising from your use of TMS is limited to the extent permitted by law and does not cover indirect or consequential losses.

We may update these terms from time to time. The current version will always be published on this page. Continued use of TMS after changes are made means you accept the updated terms. Where changes are significant, we will notify users through the usual internal channels.

The terms and conditions for our actual removal, storage and related services are published on totalmovingsolutions.co.uk/terms. Those terms cover quotations, payment, cancellation, liability, insurance, storage and related matters. Nothing in these platform terms overrides the removal service terms where they apply to a customer contract.

Questions about these terms or access to TMS should be addressed to: